INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to ensure that the product images displayed on our website accurately represent the items you will receive. While we make every effort to maintain consistency between the product images and the actual products, slight variations may occur due to factors such as lighting, camera settings, or manufacturer updates. However, rest assured that any differences are typically minimal and do not affect the overall quality or functionality of the product. If you have any concerns or encounter significant discrepancies between the product received and the image displayed, please don't hesitate to reach out to our customer support team for assistance.

Where can I view my sales receipt?

To access your sales receipt, simply follow these steps:

  1. Log in to your account.
  2. Navigate to the "My Account" section.
  3. Select "Orders" from the menu options.
  4. Locate the specific order for which you need the receipt and click on it.
  5. Within the order details, you'll find an option to view  the sales receipt.

This process allows you to conveniently access and manage your sales receipts anytime you need them.

How can I return an item?

If you're looking to return an item, we regret to inform you that at the moment, we are unable to process returns. However, we are actively working on implementing a returns process for the future, ensuring a seamless experience for our customers. We understand the importance of facilitating returns and aim to provide this service as soon as possible. We appreciate your patience and understanding in this matter, and we assure you that your satisfaction is our priority.

Will you restock items indicated as “out of stock?”

Our commitment is to restock items marked as "out of stock" as quickly as possible. We understand the importance of offering a wide selection of products to our customers, and we strive to ensure that popular items are replenished regularly. Additionally, customers can request a notification for specific items, and we will notify them via email when the product is back in stock. However, restocking times may vary depending on factors such as supplier availability and production schedules. We appreciate your patience and understanding as we work to maintain a diverse inventory of quality products for your shopping convenience.

Where can I ship my order?

You can ship your order anywhere within Pakistan. We offer nationwide shipping services to ensure your package reaches its destination securely and efficiently.

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